Legal Document
fs999 Privacy Policy for Bangladesh Players
We take your privacy seriously. This policy explains exactly what personal data fs999 collects, why we need it, how we protect it, and what rights you have over your own information.
Our Commitment to Your Privacy
fs999 is committed to protecting the personal data of every player who uses our platform. This Privacy Policy ("Policy") describes the information we collect when you register, deposit, play, or otherwise interact with fs999, why we collect it, how we use and safeguard it, and under what circumstances we may share it with third parties. By creating an account or continuing to use fs999, you acknowledge that you have read and understood this Policy.
This Policy applies to all personal data processed by fs999 in connection with the fs999 website and its associated services. It should be read alongside our Terms & Conditions, which govern the broader relationship between fs999 and registered players. If you disagree with any part of this Policy, please do not use the Platform. You may contact us at any time using the support email address in the footer of this page.
Privacy at a Glance
Data We Collect
Identity, contact, payment, and usage data collected at registration and during play.
SSL Encryption
All data in transit is protected by SSL encryption. Sensitive fields are stored in encrypted form.
No Data Selling
We never sell or rent your personal data to third-party advertisers or data brokers.
Your Rights
You may access, correct, or request deletion of your personal data at any time via our support email.
Data Deletion
Account data is retained for the minimum period required by applicable regulation and deleted thereafter.
Contact Us
Privacy questions are handled via our support email displayed in the footer. We aim to respond within one business day.
1. Information We Collect
fs999 collects personal data in several ways: directly from you when you register or use the Platform, automatically through your device and browser as you navigate the site, and from third-party payment processors when you make a deposit or withdrawal. The categories of personal data we collect are described below.
- Identity data: full name, date of birth, gender, nationality, and government-issued identification document details (such as a national ID or passport number) collected for KYC verification.
- Contact data: email address, mobile phone number, and city or region of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna). We use this data for account communications, support responses, and, where you have opted in, promotional messages.
- Financial data: the mobile financial service account reference (e.g. bKash, Nagad, Rocket, or Upay number) used to process your deposits and withdrawals. We do not store full payment credentials on our servers; transaction references are processed and held by the relevant payment service providers.
- Transaction and gameplay data: your betting history, game session records, deposit and withdrawal transaction logs, account balance history, and bonus usage records. This data is necessary for settling bets, processing payouts, resolving disputes, and fulfilling our responsible gaming obligations.
- Technical and device data: IP address, device type, operating system, browser type and version, referring URL, pages visited within fs999, session duration, and click-path data. This data is collected automatically using cookies and similar technologies and is used for security monitoring, fraud detection, and platform performance analysis.
2. How We Use Your Information
fs999 uses the personal data it collects only for the purposes described in this Policy. We do not use your data for purposes incompatible with those stated here without first obtaining your consent or establishing another lawful basis for doing so.
- Account management: creating and maintaining your player account, verifying your identity, processing deposits and withdrawals, and communicating with you about your account status, transactions, and any changes to the Platform or these policies.
- Service delivery: providing access to games, sports betting markets, live casino content, and all other features of the Platform; settling bets and processing payouts; applying bonus and promotional offers to eligible accounts.
- Legal and regulatory compliance: complying with applicable anti-money laundering (AML) requirements, conducting Know Your Customer (KYC) checks, reporting to relevant authorities where required by law, and maintaining records for the minimum periods required by applicable regulation.
- Security and fraud prevention: monitoring accounts and transactions for signs of fraudulent activity, multiple-account abuse, bot usage, or other conduct prohibited under our Terms & Conditions; investigating suspected breaches; and protecting the integrity of the Platform and its user community.
- Platform improvement and analytics: analysing aggregate, anonymised usage patterns to improve game selection, site navigation, payment processing speeds, and the overall player experience. Individual player data is not used for commercial profiling or sold to advertising networks.
3. Legal Basis for Processing
fs999 processes personal data only where a lawful basis exists for doing so. The principal legal bases on which fs999 relies are as follows:
- Contractual necessity: processing your identity, contact, financial, and gameplay data is necessary to perform the contract between fs999 and you (i.e. the Terms & Conditions you accepted at registration). Without this processing we cannot operate your account, settle your bets, or make payments to you.
- Legal obligation: processing for KYC, AML, record-keeping, and regulatory reporting is required by applicable law. We have no discretion to avoid this processing; it is a condition of our operation.
- Legitimate interests: processing technical and device data for security monitoring, fraud detection, and performance analytics is necessary for fs999's legitimate interest in maintaining a secure, fair, and functional platform. We have assessed that this interest is not overridden by your fundamental privacy rights, given the limited intrusiveness of this processing and the direct benefit it provides to all players on the Platform.
4. Sharing Your Information
fs999 does not sell, rent, or trade personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.
- Payment service providers: we share account reference and transaction amount data with bKash, Nagad, Rocket, Upay, and other payment partners solely to process deposits and withdrawals. These providers handle data under their own privacy policies and regulatory obligations.
- Game and technology providers: game studios and platform technology vendors may process anonymised or pseudonymised session data to deliver game content, verify RNG integrity, and provide technical support. They do not receive data that directly identifies you by name unless required for dispute resolution.
- Regulatory and law enforcement authorities: where fs999 is required by applicable law to disclose personal data to a government body, financial intelligence unit, or law enforcement agency, we will do so. We will notify you of such disclosure where permitted by law and where it would not prejudice an ongoing investigation.
- Business transfers: if fs999's business or assets are acquired by or merged with another entity, personal data held by fs999 may be transferred as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the receiving entity applies equivalent data protection standards.
5. Cookies and Tracking Technologies
fs999 uses cookies and similar technologies (such as local storage and session identifiers) to operate the Platform, keep you logged in between page loads, detect suspicious activity, and analyse aggregate usage patterns. By using fs999, you consent to our use of these technologies as described in this section.
- Essential cookies: these are strictly necessary for the Platform to function. They manage your login session, maintain your account security state, and ensure that bet placements and payment flows complete correctly. These cookies cannot be disabled without breaking core site functionality.
- Analytics cookies: these collect anonymised data about how players navigate fs999, which game categories attract the most sessions, and where users encounter friction in the registration or payment flow. This data is used only to improve the Platform and is never shared with advertising networks.
- Security cookies: these record your device fingerprint and IP address at login and during active sessions to detect account takeover attempts, unusual login locations, and bot-driven activity. Data collected by security cookies is retained for up to 90 days and then purged.
6. Data Retention
fs999 retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulation. In practice, this means that account data (identity, contact, financial, and gameplay records) is retained for a minimum of five years from the date of account closure, as required by standard anti-money laundering record-keeping obligations applicable to gaming operators in the region.
Technical and device data collected via cookies and session logs is retained for a shorter period, typically 90 days for security logs and up to 24 months for anonymised analytics data. When data is no longer required, it is securely deleted or irreversibly anonymised so that it can no longer be associated with an individual player.
7. Your Rights Over Your Personal Data
Subject to applicable law, you have the following rights in relation to the personal data fs999 holds about you. To exercise any of these rights, please contact us using the support email address in the footer of this page. We aim to respond to all valid requests within 30 calendar days.
- Right of access: you may request a copy of the personal data fs999 holds about you, together with information about how it is used, who it has been shared with, and how long it will be retained.
- Right of rectification: if any personal data fs999 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. For account details such as your name or contact number, you may also update these directly within your account settings where that feature is available.
- Right of erasure: in certain circumstances you may request that fs999 delete the personal data it holds about you. This right is not absolute — where we are required by law to retain data (for example, for AML record-keeping purposes) we cannot delete it before the mandatory retention period expires. We will inform you of any such limitation when responding to your request.
- Right to restrict processing: in certain circumstances you may request that fs999 restrict its use of your personal data — for example while a dispute about its accuracy is being resolved. During a restriction period, fs999 will continue to store the data but will not use it for any purpose other than storage and the resolution of the dispute.
- Right to object: where fs999 processes your personal data on the basis of its legitimate interests, you have the right to object to that processing. fs999 will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
8. Security Measures
fs999 applies industry-standard technical and organisational measures to protect the personal data we hold against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your browser and our servers, encrypted storage of sensitive account fields, access controls that restrict internal staff access to personal data on a need-to-know basis, regular security assessments, and a documented incident response procedure.
While fs999 takes all reasonable precautions, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password, never share your login credentials, and contact us immediately via the support email if you suspect that your account has been accessed without your authorisation.
9. Children and Minors
fs999 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. The registration process includes an age declaration and, where identity verification is conducted, documentary proof of age is required. If fs999 discovers that personal data has been collected from a person under 21, that data will be deleted immediately, the account will be closed, and any funds held in the account will be forfeited in accordance with our Terms & Conditions. If you believe that a minor has registered on fs999, please notify us immediately using the support email address in the footer.
10. Changes to This Privacy Policy
fs999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When we make material changes, we will update the effective date shown at the top of this page and, where practicable, notify registered account holders via their registered contact details. Your continued use of fs999 after the revised Policy is published constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how fs999 protects your personal data.
11. Contact and Privacy Queries
If you have any question about this Privacy Policy, wish to exercise any of your data rights, or believe that fs999 has handled your personal data in a manner inconsistent with this Policy, please contact us using the customer support email address displayed in the footer of every page on this site. We take all privacy queries seriously and aim to acknowledge your message within one business day (Bangladesh Standard Time, UTC+6). Please include your registered username and a clear description of your question or concern to help us respond as efficiently as possible.
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